With the latest technology, you can streamline operations, improve customer service, and stay competitive in today’s market. Using automation tools has become increasingly important to achieving that goal.
Automation inside the shop
Fastenal, a large US distributor of industrial and construction supplies, has led the way in supplying vendor-managed inventory (VMI) at customer locations. VMI systems utilize advanced technologies to simplify inventory replenishment and track necessary products. These systems improve supply chain efficiency, foster collaboration, and drive predictability for both supplier and customer. Moreover, with omnichannel capabilities, the customer receives the best product at a competitive price. The traditional independent distributor should now work with a VMI equipment manufacturer to remain competitive.
Automating the warehouse
While VMI is improving inventory management for customers at the front of the store, inventory control costs behind the scenes at the warehouse are also improving with automation. In a recent article in Gasworld, Anthony Wrighton writes, “Drones, robots, and virtual reality might have sounded like science fiction a few years ago, but in industrial operations, they’re becoming everyday tools. With drones reducing inspection risks, robots taking over dangerous manual tasks, and VR transforming training… one thing is clear, digital transformation isn’t just coming, it’s already here.”
By deploying warehouse automation, distributors can reduce storage capacity by up to 35% and accelerate order fulfillment. Customer satisfaction is enhanced by accurate and timely deliveries. Be sure to take advantage of automation tools in your warehousing operations.
Stay competitive
In conclusion, stay competitive with automation in 2025. Streamline operations and improve customer service with automation tools both in front of and behind the sales desk.
Kim Phelan writes in the MDM Guide: Tailor Your Tech Strategy to Win in Any Market, “Customer experience is still the name of the game…” Automating while retaining customer loyalty can be complicated. Use resources like industry associations, cooperatives, and consultants to help you select the right tools for your needs.
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